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FAQ's

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 1-3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. We ship worldwide and have warehouses in the United Kingdom, Asia, and America to accommodate worldwide shipments.  If your order is shipping from Asia, please expect 10-18 business days to receive your order. 

Orders may be canceled if they have not been processed and fulfilled. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. SeekEverest.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In rare cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES.  SeekEverest.com will not be held responsible for customs taxes.

WHY DOES THE TAG SIZE NOT MATCH MY ORDER?

We ship worldwide; our main customer base is in Europe and North America.  European sizes are 1-2 sizes smaller than American sizes, so if the customer orders from America or Canada, the tag size of their item will be one to two sizes larger than what they ordered.  This compensates for the difference in sizing units between European and North American sizing. 

Do not be alarmed-- we are sending you the correct size.  For instance, if you order a size "Medium" pants, the pants you receive will say size "Large" on the tag, but they will indeed be sized to the dimensions of a North American size "Medium".  We have not sent you the wrong size.  If you ordered a size "Medium" and we sent you tag size "Medium" they would be too small, as they would fit as a North American size "Small". 

WHEN WILL MY ITEMS ARRIVE?

Most orders should be received within 10-18 business days, except international deliveries which vary by country. For specialty and promotional items, please allow 2-4 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

DO YOU SHIP OUTSIDE THE UNITED STATES?

Yes, we ship worldwide with the exception of a few countries.  If you do not see your country listed in the shipping options, contact us at help@seekeverest.com so we can help.

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. 

CAN I SUGGEST A CONSERVATION PROJECT?

Yes, absolutely!  If you know of an environmental need that our team can help with, please write us so we can look at tackling it for our summer "Give Back" projects.  Most of our environmental projects are focused in the California, Colorado, Utah region, but if there is a need elsewhere, we are open to expending our scope!

DO YOU SELL WHOLESALE?

Yes. Email us for details at help@seekeverest.com.


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